As part of measures to effectively attend to the diverse needs of candidates and other clients alike, the Joint Admissions and Matriculation Board (JAMB), a proactive agency saddled with the responsibility of conducting entrance examination into all the tertiary institutions in Nigeria, has introduced the use of WhatsApp as additional support and complaint platform.
With this extra platform, candidates and
other stakeholders would have the benefit of instant messaging and
solutions to whatever query they might have regarding any of the operational processes of the Board.
To this end, ASD Technologies, the developer of the WhatsApp solution, announced that the platform would provide help with such things as “step-by-step” registration procedure, for instance, as well as providing a feedback mechanism for effective service delivery. The platform is not meant to replace but complement the existing ticketing system, thereby expanding access to critical services, among others.